Privacy Policy
Effective Date: August 30, 2026
Virtual Support Solutions, LLC, doing business as Kendall Douglas Studio (“Kendall Douglas Studio,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit an inquiry, subscribe to our emails, schedule a consultation, or otherwise interact with us online.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
Your name
Email address
Telephone number
Business name
Website address
Information about your business, project, goals, or service needs
Scheduling information
Communications, questionnaire responses, and other information you submit
Newsletter subscription preferences
Our inquiry and scheduling forms may be provided through HoneyBook. Information submitted through those forms is transmitted to and processed through HoneyBook.
Information Collected Automatically
When you visit our website, Squarespace, Google Analytics, and related technologies may automatically collect certain information, including:
Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed
Links selected
Approximate geographic location
Date, time, and duration of visits
Other information about how visitors interact with the website
We use this information to maintain the website, understand visitor activity, improve its performance, and evaluate the effectiveness of our content and services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, measure website traffic, and understand how visitors use the site.
Where available, you may use our cookie-preference tool to accept or reject nonessential analytics cookies. You may also control cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.
2. How We Use Information
We may use personal information to:
Respond to inquiries and communicate with prospective clients
Evaluate project needs and recommend appropriate services
Schedule consultations and client meetings
Prepare proposals, contracts, invoices, and project materials
Provide and manage contracted services
Communicate about active or past projects
Send newsletters or promotional emails when a person has subscribed
Improve our website, services, and client experience
Monitor website performance and visitor activity
Maintain business and legal records
Protect our website, business, clients, and service providers
Prevent fraud, misuse, or security incidents
Comply with applicable legal, tax, accounting, and regulatory obligations
If you provide a telephone number through a HoneyBook form, we may use it for direct communications relating to your inquiry, consultation, or client relationship. We do not use automated marketing text messages or add telephone numbers to text-marketing campaigns without separate consent.
3. Email Marketing
If you subscribe to our email list, your name, email address, and subscription information may be processed through Kit.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in an email or contacting us at blair@kendalldouglasstudio.com.
Unsubscribing from promotional emails will not prevent us from sending non-promotional communications relating to an inquiry, contract, invoice, project, or other existing business relationship.
After an unsubscribe request, we may retain limited information necessary to record and honor that request.
4. How We Share Information
We do not sell or rent personal information. We do not exchange personal information with data brokers.
We may disclose information to service providers that help us operate our website and business, including:
Squarespace, for website hosting and functionality
Google Analytics, for website measurement and reporting
HoneyBook, for inquiry forms, scheduling, client management, proposals, contracts, and invoicing
Kit, for email subscriptions and newsletter delivery
Professional advisers, such as attorneys, accountants, or insurers
Technology, security, storage, and administrative service providers
These providers may process information according to their own privacy policies and contractual obligations.
We may also disclose information when reasonably necessary to:
Comply with applicable law, legal process, or governmental requests
Enforce an agreement or protect our legal rights
Detect or address fraud, security concerns, or technical problems
Protect the safety or rights of Kendall Douglas Studio, our clients, or others
Complete a merger, sale, reorganization, or transfer of business assets, subject to appropriate confidentiality protections
5. Google Analytics
We use Google Analytics to understand how visitors interact with the website. Google Analytics may collect information through cookies or similar technologies, including device information, approximate location, pages visited, and activity on the website.
We use this information in aggregated reports to evaluate website traffic, improve navigation, and understand which content is most useful.
You may reject nonessential analytics cookies through our cookie-preference tool when available. Google also provides tools and browser settings that may limit analytics collection.
6. Payments
Payments are not processed directly through this website. If you choose to work with us, proposals, contracts, invoices, and payment-related information may be provided and processed through HoneyBook or its payment-processing partners.
We do not directly receive or store complete payment-card numbers through this website.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, contractual, accounting, tax, security, and recordkeeping obligations.
Our general retention periods are:
Inquiry information for individuals who do not become clients: up to 24 months after the last substantive communication
Client project, contract, invoice, and business records: generally up to seven years after the client relationship ends
Newsletter subscription information: for as long as the subscription remains active
Unsubscribe records: for as long as reasonably necessary to honor the request
Google Analytics information: generally up to 14 months, subject to our analytics configuration
Records of privacy requests: generally three years
Backup copies: until deleted through our ordinary backup and security cycles
We may retain information longer when required by law, necessary to resolve a dispute, enforce an agreement, establish or defend a legal claim, or respond to an active governmental or regulatory matter.
When information is no longer reasonably necessary, we will delete, anonymize, or securely dispose of it, subject to the capabilities and retention practices of our service providers.
8. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to request that we:
Confirm whether we process your personal information
Provide access to certain personal information
Correct inaccurate personal information
Delete certain personal information
Provide a portable copy of information you previously provided
Explain the categories of information we collect and disclose
Honor an opt-out request relating to the sale of personal information, targeted advertising, or certain profiling activities
Kendall Douglas Studio does not sell personal information or use personal information for profiling that produces legal or similarly significant effects.
To submit a privacy request, email blair@kendalldouglasstudio.com with the subject line “Privacy Request.” Please describe your request and provide enough information for us to reasonably verify your identity.
We may request additional information when necessary to protect personal information from unauthorized access or deletion. We will respond within the period required by applicable law.
If we deny a request and applicable law gives you a right to appeal, you may submit an appeal to the same email address with the subject line “Privacy Request Appeal.” Please include the original request and explain why you believe the decision should be reconsidered.
You will not be discriminated against for submitting a valid privacy request.
9. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
No website, transmission method, or storage system can be guaranteed to be completely secure. You should avoid submitting sensitive personal information through general website inquiry forms unless it is specifically requested and necessary.
10. Children’s Privacy
This website and our services are intended for adults and business owners. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child has submitted personal information may contact us using the information below.
11. Third-Party Websites and Services
Our website may link to or integrate with third-party websites and services, including Squarespace, HoneyBook, Kit, Google, Instagram, and other platforms.
We do not control the privacy, security, or data practices of third parties. Their collection and use of information are governed by their own policies. We encourage you to review those policies before providing information or using an external service.
12. International Visitors
Kendall Douglas Studio is based in Texas and primarily serves clients in the United States. If you access the website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technology, business practices, or legal obligations.
The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through the website or another reasonable method.
14. Contact Us
Questions, concerns, and privacy requests may be directed to:
Virtual Support Solutions, LLC
Doing business as Kendall Douglas Studio
2404 Greenhouse Road
Suite D #1028
Houston, Texas 77084