Website Terms of Use
Effective Date: August 30, 2026
These Website Terms of Use (“Terms”) govern your access to and use of the Kendall Douglas Studio website and any content, features, forms, or resources made available through it.
The website is operated by Virtual Support Solutions, LLC, doing business as Kendall Douglas Studio (“Kendall Douglas Studio,” “we,” “us,” or “our”).
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please do not use the website.
1. Website Purpose
This website provides general information about Kendall Douglas Studio, our website-design and HoneyBook-implementation services, selected client projects, and ways to contact or inquire about working with us.
The website is intended for informational and promotional purposes. Its availability does not constitute an offer, guarantee, or promise that we will accept a particular project or provide a particular service.
2. Eligibility
This website and our services are intended for adults and business owners. They are not directed toward children under 13.
By submitting an inquiry or requesting services, you represent that you are at least 18 years old and legally able to enter into a binding agreement.
3. No Client Relationship Through Website Use
Viewing this website, submitting a contact form, scheduling a consultation, downloading a resource, joining our email list, or communicating with us does not create a client relationship.
A client relationship begins only after:
We agree to accept the project;
The parties enter into a separate written service agreement; and
Any required initial payment has been completed.
Project scope, pricing, payment schedules, revisions, cancellations, intellectual-property ownership, timelines, deliverables, and other service-specific matters are governed by the applicable signed agreement—not these Website Terms of Use.
If these Terms conflict with a signed client agreement, the signed client agreement controls with respect to the contracted services.
4. Intellectual Property
Unless otherwise stated, this website and its original content are owned by or licensed to Virtual Support Solutions, LLC, doing business as Kendall Douglas Studio.
Protected content may include:
Website copy and written materials
Page designs and original layouts
Graphics, illustrations, and decorative elements
Photographs and videos
Logos and brand elements
Portfolio presentations and case-study narratives
Templates, downloads, guides, and educational materials
The selection, arrangement, and presentation of website content
The display of content on this website does not transfer ownership or grant a license except as expressly stated in these Terms.
You may view the website and save or print a limited portion for your own personal, noncommercial reference.
Without prior written permission, you may not:
Copy, reproduce, republish, distribute, or sell website content;
Use our copy, portfolio narratives, graphics, designs, templates, or downloads in your own business;
Modify or create derivative works from protected content;
Remove copyright, trademark, attribution, or ownership notices;
Use images, mockups, or client work displayed in our portfolio;
Frame, mirror, scrape, or systematically extract website content;
Present our work as your own;
Use website content to train, develop, or improve an artificial-intelligence system, dataset, model, or automated content-generation tool.
“Kendall Douglas Studio,” its logo, and related brand elements may be trademarks or trade names of Virtual Support Solutions, LLC. You may not use them in a manner that implies sponsorship, affiliation, endorsement, or permission without prior written authorization.
5. Portfolio and Third-Party Materials
Our portfolio may feature client websites, brands, photographs, logos, copy, testimonials, and other materials owned by clients or third parties.
Those materials remain the property of their respective owners and are displayed for portfolio, commentary, identification, or illustrative purposes with permission or another lawful basis.
Their inclusion does not grant visitors permission to download, reproduce, modify, distribute, or reuse them.
Any third-party names, trademarks, service marks, or logos appearing on this website belong to their respective owners. Their appearance does not necessarily imply an endorsement, sponsorship, or affiliation.
6. Testimonials and Portfolio Results
Testimonials and case studies reflect the opinions and experiences of the individuals or businesses identified. Testimonials are presented truthfully and are not intended to misrepresent a client’s experience.
Portfolio examples and client outcomes are provided for illustration only. They do not guarantee that another client will receive identical or similar results.
Business outcomes depend on numerous factors outside our control, including the client’s industry, audience, offer, pricing, marketing, implementation, follow-up, market conditions, and continued use of the completed work.
7. Permitted Use
You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation or another person’s use.
You may use the website to:
Learn about Kendall Douglas Studio;
Review our services and selected work;
Submit a legitimate business inquiry;
Schedule an available consultation;
Subscribe to email communications;
Access resources we intentionally make available.
8. Prohibited Conduct
You may not:
Use the website for unlawful, fraudulent, abusive, or deceptive purposes;
Submit false, misleading, impersonating, or unauthorized information;
Use forms to send spam, advertisements, solicitations, or malicious content;
Attempt to gain unauthorized access to the website, accounts, servers, systems, or data;
Introduce malware, harmful code, bots, crawlers, or automated attacks;
Interfere with website security, availability, or performance;
Harvest contact information or personal information from the website;
Circumvent access controls or security features;
Reverse engineer website functionality where prohibited by law;
Use the website to infringe another person’s privacy, publicity, contractual, or intellectual-property rights;
Misrepresent your affiliation with Kendall Douglas Studio;
Use our content or portfolio to create a competing or substantially similar commercial product.
We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.
9. Information You Submit
You are responsible for ensuring that information submitted through our forms is accurate, lawful, and appropriate.
Please do not submit confidential, proprietary, financial, medical, government-identification, password, or other highly sensitive information through a general website inquiry form.
By submitting information, you represent that:
You have the right to provide it;
It does not violate another person’s rights;
It is not unlawful, defamatory, fraudulent, or malicious;
We may use it to respond to your request and evaluate a potential business relationship.
Our collection and use of personal information are described in our Privacy Policy.
10. Email and Telephone Communications
If you subscribe to our email list, you may receive newsletters, studio updates, service information, or promotional communications. You may unsubscribe using the link provided in those emails.
If you voluntarily provide a telephone number through a HoneyBook form, we may use it for direct communications about your inquiry, consultation, or client relationship.
We do not use automated marketing text-message campaigns without separate consent.
Electronic communications may not always be secure or delivered without delay. You are responsible for keeping your contact information current.
11. Scheduling and Consultations
Submitting a scheduling request does not guarantee an appointment or create a client relationship.
We may reschedule, decline, or cancel a consultation when reasonably necessary. Any consultation-specific cancellation or rescheduling terms displayed through our scheduling platform also apply.
Information discussed during an introductory consultation is general and preliminary. Project recommendations, availability, scope, pricing, and timelines remain subject to further review and a written agreement.
12. No Professional Advice
Website content is provided for general informational purposes and reflects our experience with website design, client experience, business systems, and related creative services.
Nothing on this website constitutes:
Legal advice;
Tax or accounting advice;
Financial or investment advice;
Cybersecurity advice;
Regulatory or compliance advice;
A guarantee of business, marketing, search-engine, revenue, or sales results.
You should consult an appropriately licensed professional regarding decisions requiring specialized advice.
13. Third-Party Websites and Services
The website may link to or integrate with third-party platforms, including Squarespace, HoneyBook, Kit, Google, Instagram, or client websites.
Third-party platforms operate independently and are governed by their own terms and privacy policies. We do not control and are not responsible for their:
Content;
Availability;
Security;
Accessibility;
Accuracy;
Privacy practices;
Products or services.
A link or integration does not necessarily constitute our endorsement. You access third-party services at your own discretion.
14. Website Availability and Accuracy
We work to keep website information useful and current, but we do not guarantee that all content will always be complete, accurate, current, available, secure, or free from technical errors.
Services, descriptions, portfolio content, availability, processes, and website features may change without notice.
We may modify, suspend, restrict, or discontinue any part of the website at any time. We are not responsible for losses caused by website downtime, technical failures, interrupted access, or reliance on outdated information.
15. Disclaimer of Warranties
To the fullest extent permitted by law, this website and its content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory.
We disclaim warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and freedom from harmful components to the extent permitted by applicable law.
Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent legally permitted.
16. Limitation of Liability
To the fullest extent permitted by law, Virtual Support Solutions, LLC, Kendall Douglas Studio, and their owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:
Access to or use of the website;
Inability to access or use the website;
Reliance on website content;
Third-party websites or services;
Unauthorized access, technical failures, security events, or data loss;
Business interruption, lost revenue, lost profits, lost opportunities, or reputational harm.
To the fullest extent permitted by law, our total liability for a claim arising solely from use of this public website will not exceed one hundred U.S. dollars.
This section does not limit liability that cannot lawfully be limited or excluded.
Liability relating to paid client services is governed by the applicable signed service agreement.
17. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Virtual Support Solutions, LLC, Kendall Douglas Studio, and their owners, employees, contractors, and representatives from claims, liabilities, damages, judgments, losses, and reasonable costs arising from:
Your unlawful or unauthorized use of the website;
Your violation of these Terms;
Information or material you submit;
Your infringement of another person’s rights.
This obligation does not apply to the extent a claim results from our own unlawful conduct.
18. Copyright Concerns
We respect intellectual-property rights.
If you believe content appearing on this website infringes a copyright you own or control, please send a written notice containing:
Your name and contact information;
Identification of the copyrighted work;
Identification and location of the allegedly infringing material;
A statement explaining your good-faith belief that the use is unauthorized;
A statement that the information in your notice is accurate;
Your physical or electronic signature.
Send notices to:
Email: blair@kendalldouglasstudio.com
Subject: Copyright Concern
Submitting a knowingly false or misleading infringement notice may create legal liability.
This contact procedure is provided to resolve concerns promptly. It does not represent that Kendall Douglas Studio is claiming eligibility for any statutory safe harbor or that it operates a user-generated-content platform.
19. Privacy
Our Privacy Policy describes how we collect, use, disclose, and retain personal information. The Privacy Policy is incorporated into these Terms by reference.
20. Accessibility
We aim to provide a thoughtful and accessible website experience. If you have difficulty accessing website content or require information in another format, contact us at blair@kendalldouglasstudio.com.
We will make reasonable efforts to address the concern and provide access through an appropriate alternative when possible.
21. Changes to These Terms
We may revise these Terms to reflect changes to our website, services, business practices, or legal obligations.
Updated Terms will be posted on this page with a revised effective date. Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.
22. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Before filing a legal claim relating solely to website use, you agree to contact us and make a good-faith effort to resolve the matter informally.
Unless applicable law requires otherwise, any legal proceeding arising from these Terms or use of the website will be brought in a state or federal court with jurisdiction in Harris County, Texas. You consent to the personal jurisdiction and venue of those courts.
23. Severability
If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the greatest extent permitted or removed, while the remaining provisions will remain in effect.
24. No Waiver
Our failure to enforce a provision of these Terms does not waive our right to enforce it later. A waiver is effective only if made in writing by an authorized representative of Kendall Douglas Studio.
25. Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between you and Kendall Douglas Studio regarding use of this public website.
They do not replace or modify a separately signed client service agreement.
26. Contact Information
Questions about these Terms may be directed to:
Virtual Support Solutions, LLC
Doing business as Kendall Douglas Studio
2404 Greenhouse Road
Suite D #1028
Houston, Texas 77084